Frequently
Asked Questions [FAQ's]
» Large Orders Checkout
» Ordering
» Delivery
» Payment
and Fees
» Guarantee
» Coupons
and Promotions
» General
LARGE ORDERS CHECKOUT
Q: What are Large Orders and how do they effect my current
order?
A: Large Orders are orders with quantities of more than
4. If you purchase 4 items please continue with normal checkout, however,
if your quantities reach 5 or more you will be redirected to our Large
Orders checkout.
Q: Why do I have to do this it seems annoying?
A: Due to box size, weight limitations, and shipping
regulations set by our carrier the United States Postal Service, Large
Orders are completed through our customer services. Large orders MAY qualify
for deeper shipping discounts, and in some case, can qualify for free
shipping.
ORDERING
Q. How
do I know that my order was received and will be delivered?
A. Once
your order has been validated you will receive an e-mail that includes
your individual order confirmation number. Please refer to this number
when contacting our customer service about the status of your order.
Q. How
can I place an order over the phone?
A. You
may order online 24 hours a day, or by phone between (9:00 AM and 5:00
PM) Monday thru Friday. For customer service questions we are available
Monday through Friday 9:00 AM to 5:00 PM, and Saturday 9:00 AM to 12:00
PM, Eastern Time. We are closed on certain holidays, please call. Till
further notice all return calls will be made within 1 business day.
Q. What if I do not want to input my credit card number through the Internet
to place an order?
A. We use Paypal for all our order
checkout process. Please visit Paypal at www.paypal.com to learn more
on Paypal Security. BGBMA.COM is committed to your privacy and security.
Q. What else do I need to know about placing my order online?
A. Once you have made your gift
item choice, you will be required to input delivery information as well
as your billing address and credit card information. Please review this
information to ensure that it is correct and complete - ALL fields must
be filled in. If you do not supply complete information or if we encounter
a problem with your order we will need to contact you. Please respond
to our phone calls and/or e-mails as soon as possible to avoid further
delivery delays.
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DELIVERY
Q. When
can I expect delivery of my order?
A. All
products are delivered by the end of day on the requested delivery date.
If you have requested a specific delivery time, we have notified you via
e-mail regarding our inability to 'guarantee' your delivery time. We will
do our best to meet your request. Please ensure that we have all your
correct contact information.
Please note:
Shipping delays may be experienced due to severe weather conditions (i.e.
hurricanes, tornadoes, sever snow or rain storms, flooding, etc.). These
situations are considered to be out of our control and are not eligible
for refunds of shipping charges.
Q. Can I have a gift shipped to a P. O. Box?
A. In order to ensure the quality
of your gift and because some gifts contain non-alcoholic wine, we are
unable to ship to a P. O. Box. Our gifts are shipped via UPS and USPS
or at times FedEx.
Q. Do you deliver outside of the United States?
A. No, not at this time. Please
keep checking our web site for updates.
Q. Do you deliver to hospitals and funeral homes?
A. Yes. Please call customer service
for arrangements.
Q. How can I ensure my gift will be delivered on a specific date?
A. Ground shipping* does not ensure
delivery on a specific date. It can take up to 7 business days to deliver
your gift depending on the destination and time of year (delivery times
during the holiday season are typically longer). 2-day or 3-day shipping
options will ensure delivery by the end of the day on the selected delivery
date. *Please select Overnight Delivery via UPS or FedEx in the Shopping
Cart to guarantee a specific delivery date.
Q. I am sending a gift to a business. How I can be sure it doesn't arrive
on Saturday?
A. By choosing specific delivery
dates, we will be sure your gift does not get delivered on the weekend
or after 6pm. Gifts delivered via UPS or FedEx are not usually delivered
on a Saturday unless specifically chosen by you.
Q. My order wasn't delivered on time. I would like a refund. How should I
proceed?
A. Please contact our customer
service so that we may help to resolve the issue. But please be aware
that Shipping delays may be experienced due to severe weather conditions.
These situations are considered to be out of our control and are not eligible
for refunds of shipping charges. i.e. hurricanes, tornadoes, sever snow
or rain storms, flooding, etc.
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PAYMENT AND FEES
Q. What
forms of payment do you accept?
A. We accept
most major credit cards, including American Express, MasterCard, Visa,
and Paypal. All payments must be in U.S. funds. Prices may vary based
on location and availability.
Q. Will I have to pay sales tax on my order?
A. Some states require that we
collect sales tax, generally on the full amount of the order including
delivery.
Q. Are there any additional fees or charges?
A. The fees or charges vary depending
on the gift.
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GUARANTEE
Q. Do you guarantee
my order?
A. Yes. All products
ordered are covered by our 110% Satisfaction Guarantee. If you (or your
gift recipient) are not completely satisfied with the quality of our product
please contact our customer service. Your complete satisfaction is our
goal. *Please read all disclaimers regarding our delivery policy and substitution
policy.
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COUPONS & PROMO'S
Q. How do I obtain a coupon and
or how can I get promo's?
A. If you have purchased from us;
we will send you discount coupons. We are working on a subscription
application to send out newsletters, catalogs, and promotion e-mails.
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GENERAL
Q. What
are your hours of operation?
A. You
may order online or by phone 24 hours a day, 7 days a week. For customer
service questions we are available Monday through Friday 9:00 AM to 5:00
PM, and Saturday 9:00 AM to 12:00 PM, Eastern Time. Call for holiday hours
or visit our web site.
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